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AI and Automation

AI and Automation

Building intelligence, with deep rooted data excellence.

We are Certified AI Experts for AWS Sagemaker and Azure ML. Leveraging our extensive AI skills and Big data centre of excellence, we develop intelligent automation solutions to transform your business.

  • Overview
  • Competency
  • Solutions
  • AI Arsenal
  • Case Studies

Overview

AI and Automation Overview

Automation and Artificial Intelligence is technology’s solution to redundancy, data mismanagement, repetitive tasks with the potential for human error, and the need for human intervention at a management level.

Deliverables

  • Improved speed of business
  • Speedy processing of unstructured dat̉a
  • Time and cost optimisation through automation
  • Agile analysis and rapid decision making
  • Improved transparency across all business touchpoints
  • Enhanced efficiency and productivity

Competency

Contextual insights, structuring voluminous data and building intelligence through processes rapidly is a need of the hour for organisations looking to transform their businesses.

Our repertoire of skills and deep cloud competency and AI expertise helps you build automation solutions primed for

Data Intelligence

Data Intelligence

Experience real-time business reporting with immersive visualization for informed decision making and enhancing business intelligence.

Machine Learning and Predictive Analytics

Machine Learning and Predictive Analytics

Become future-ready with predictive models, and comprehensive risk management, enhance customer lifetime value, build redundancies and smart systems.

Data Lake Management

Data Lake Management

Data-richness is now in the palm of your hands. We provide integrated data lake management solutions to accelerate adaptability, and agility, reduce cost and build data security with superior data lakes.

Big Data Analytics

Big Data Analytics

Discover hidden patterns, structure unstructured data, unleash the power of smart data to derive intelligent insights to pivot into the future.

Solutions

  • CLOUDTARU’S
    Automated eKYC Experience
  • CLOUDTARU’S
    AI-Enabled Billing and Management Application
  • CLOUDTARU’S
    AI-Enabled Speech Recognition

Solutions

CLOUDTARU’S
Automated eKYC Experience

100%

Increase in
customer satisfaction.

80%

Elimination of
manual intervention.

Cloudtaru’s comprehensive automated E-KYC platform provides businesses with an interactive interface to enable their users to perform KYC operations from the comfort of their homes while enabling the business the eliminate manual intervention, and effort leading to a reduction in lead time and cost overall.

Outcome

100% elimination of manual intervention during client data collection.

Over 50% increase in client onboarding

Over 100% increase in customer satisfaction

Over 100% increase in ease of operability

Certified and thoroughly compliant solution

80% elimination of manual intervention in data entry to regulatory bodies

Real-time and interactive data integrations

In-built video KYC for in-person verification Mobile-enabled mobile enabled

CLOUDTARU’S
AI-Enabled Billing and Management Application

65%

Increase in
customer satisfaction.

100%

Reduction in
revenue Leakage.

Billing mismanagement is one of the biggest business challenges to solve for any organisation. Cloudtaru’s Automation and AI-enabled industry-leading billing & management application offer dynamic network management integrated with the billing inventory. With features such as flexible Invoice generation and payment processing, the ISP management solution enables efficiency, accuracy and real-time generation of invoices and billing.

Outcome

40% improvement in employee productivity

Available for Cloud, On-Premise & customized Deployments

100% reduction in revenue leakage with effective Billing & Wallet management

Increased flexibility in designing product plans using customized service management

40% improved customer engagement

65% boost in CSAT scores

CLOUDTARU’S
AI-Enabled Speech Recognition

95%

Accurate
intent mapping.

100%

Customisable
Deployment.

Speech is the human being’s go-to mode of communication and speech recognition has advanced leaps and bounds in the last few years. It is essential for your business to integrate with speech recognition for reducing time-consuming manual typing and enhanced context settings.

Cloudtaru’s AI-powered speech recognition solution captures speech and parses speech-to-text in real-time across multiple languages reducing cost, and enhancing productivity and efficiency while augmenting security features.

Outcome

Up to 95% accuracy of recognizing intents from speech

Over the time models available for Cloud, On-Premise & customized Deployments

Diversified speech models that can be built for up to 10+ Indic and 5+ International Language

30% improvement in understanding customer intent by using domain-specific speech recognition models

AI Arsenal

01

Qspeech

From speech to intelligence.
End-to-end enablement.

QSpeech’s comprehensive dashboard and real-time analytics engine enables you to seek real-time business insights and augmented conversational analytics to ensure transformational outcomes.

Speech

Speech

Text

Text

Cognizance

Cognizance

Insight

Insight

Features

  • Augmented conversational analytics dashboard
  • Automated call quality assurance
  • Agent training
  • Sentiment analysis

Outcomes

  • 25% increase in First Call Resolution (FCR) rate
  • 2x increase in cross-selling, up-sell opportunities a
  • More than 90% compliance adherence on calls
  • Better customer experience

02

Quanta

Intelligent multilingual chat and speech assistant for enhanced customer experience.

Cloudtaru’s Quanta is an AI-powered conversational assistant that delivers intelligence through multilingual chat and speech with contextual insights. The intent-based architecture integrates across customer engagement technologies such as Salesforce, WhatsApp, Mail Chimp, Payment apps and more single tool for omnichannel self-service that includes Q&A Bots, Sales Bots, Payments Bots, Site navigation and Payment assistants.

Outcomes

  • 60% First Contact Resolution rate
  • 2.1x Increase in online transactions with real-time support
  • Higher CSAT through better query handling
  • 50% lower escalation rate
  • 30% cost savings through increased automation
Quanta Quanta

Case Studies

Solution Highlights

  • Grounds-up development of ISP Management application through Spark Radius CRM that supports dynamic network topologies and is compatible with major IPTV, VOIP, OTT and CCTV APIs.
  • Automated real-time GPS tracking and field agent reporting to management
  • Hybrid on-premise and on-cloud deployment
  • Highly resilient and scalable system architecture
  • AI-Enabled Chatbot integrated with Whatsapp, Mobile, and Web Apps for 24x7 Customer Support

Key Business Outcomes

  • 100% reduction in revenue leakage
  • 7 basis point profitability increase
  • 35% Increase in productivity with AI Automation

Tech Stack

React | React Native | Python | Django | MySQL | MongoDB | Redis | Apache Kafka | Celery

Solution Highlights

  • Our proprietary AI Chatbot module enables:
  • Instant messaging with customers
  • Faster query resolution with step-wise guidance
  • Swift handling of routine tasks
  • Seamless query routing to subject matter expert

Key Business Outcomes

  • 74% customer service automation
  • 65% end-to-end query resolution
  • 15% increase in web visitor engagement

Tech Stack

Python | Artificial Intelligence | Machine Learning | Java script | Mongo DB | React

Blog Articles

ChatGPT you are hired!!!

ChatGPT you are hired!!!

AI /ML and Robots will replace humans in all walks of life very soon. Is this true? Yes and No. Let’s see how ChatGPT answers the questions I have to ask.  I definitely had a great time interviewin...

Read More

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Expertise

  • Customer Experience
  • System Integration
  • Intelligent Business Solutions
  • Productised Solutions

About Us

Careers

Blogs

Services

  • AI and Automation
  • Salesforce
  • Cloud Computing
  • Microsoft Enterprise Solutions
  • AR/VR
  • Quality Assurance

Contact Us

  • +91 40 23307939
  • info@cloudtaru.com

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