Overview
Automation and Artificial Intelligence is technology’s solution to redundancy, data mismanagement, repetitive tasks with the potential for human error, and the need for human intervention at a management level.
Deliverables
- Improved speed of business
- Speedy processing of unstructured dat̉a
- Time and cost optimisation through automation
- Agile analysis and rapid decision making
- Improved transparency across all business touchpoints
- Enhanced efficiency and productivity
Competency
Contextual insights, structuring voluminous data and building intelligence through processes rapidly is a need of the hour for organisations looking to transform their businesses.
Our repertoire of skills and deep cloud competency and AI expertise helps you build automation solutions primed for
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Data Intelligence |
Experience real-time business reporting with immersive visualization for informed decision making and enhancing business intelligence. | |
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Machine Learning and Predictive Analytics |
Become future-ready with predictive models, and comprehensive risk management, enhance customer lifetime value, build redundancies and smart systems. | |
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Data Lake Management |
Data-richness is now in the palm of your hands. We provide integrated data lake management solutions to accelerate adaptability, and agility, reduce cost and build data security with superior data lakes. | |
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Big Data Analytics |
Discover hidden patterns, structure unstructured data, unleash the power of smart data to derive intelligent insights to pivot into the future. | |
AI Arsenal
01
Qspeech
From speech to intelligence.
End-to-end enablement.
QSpeech’s comprehensive dashboard and real-time analytics engine enables you to seek real-time business insights and augmented conversational analytics to ensure transformational outcomes.
Speech
Text
Cognizance
Insight
Features
- Augmented conversational analytics dashboard
- Automated call quality assurance
- Agent training
- Sentiment analysis
Outcomes
- 25% increase in First Call Resolution (FCR) rate
- 2x increase in cross-selling, up-sell opportunities a
- More than 90% compliance adherence on calls
- Better customer experience
02
Quanta
Intelligent multilingual chat and speech assistant for enhanced customer experience.
Cloudtaru’s Quanta is an AI-powered conversational assistant that delivers intelligence through multilingual chat and speech with contextual insights. The intent-based architecture integrates across customer engagement technologies such as Salesforce, WhatsApp, Mail Chimp, Payment apps and more single tool for omnichannel self-service that includes Q&A Bots, Sales Bots, Payments Bots, Site navigation and Payment assistants.
Outcomes
- 60% First Contact Resolution rate
- 2.1x Increase in online transactions with real-time support
- Higher CSAT through better query handling
- 50% lower escalation rate
- 30% cost savings through increased automation
