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Salesforce

Salesforce

Delighting your customer has never been this easy!

We are certified Salesforce Consultants and Developers who bring to the fore decades of expertise in implementing Sales Cloud, Service Cloud, and Experience Cloud solutions across domains such as FSI, Manufacturing and Life Sciences.

  • Overview
  • Competency
  • Our Solutions
  • Salesforce Bootcamp
  • Case Studies

Overview

Enhanced customer experience is the bedrock of every business. Enabling enhanced customer experience across touchpoints such as sales, service, after-sales service, ticket management etc, become imperative for an organisation looking to scale its businesses.

Competency

When it comes to implementing a Salesforce application suite within an organisation, integration, speed, and knowledge transfer are three significant factors that determine the success of an application migration/implementation.

We are Salesforce Partners and we leverage decades of expertise working across sectors to deliver exceptional results. Combining deep product knowledge with contextual insights, we design and deliver solutions tailor-made to guarantee results.

  • Team of 80+ consultants with proven expertise in FSI, Manufacturing and Life Sciences
  • 30+ projects implemented on Sales Cloud, Service Cloud, Experience Cloud
  • Focus on scalability through reusable and lightning web components
  • Curated training programs and CoE Establishment framework for seamless knowledge transfer
  • Deep expertise in legacy to salesforce migration and large App Exchange projects

Our Solutions

We provide a repertoire of solutions that cover a business’s value chain end to end. Our solutions are both comprehensive and modular for targeted implementation and optimisation of a business function.

Our Solutions

Strategy and Design

  • Business Strategy
  • Prototyping
  • Experience Design
  • Technology Vision

Platform Advisory

  • Transformation Roadmap Creation
  • Establishing centre of excellence in Customer Experience
  • Application Modernization through Salesforce suite
  • Product Evaluation
  • Organisational health check and solutionising
  • Organisation Rationalization
  • DevOps Framework and implementation

Salesforce Development

  • Sales Cloud
  • Service Cloud
  • Experience Cloud
  • CPQ/CLM App Exchange Solutions
  • Custom Platform Solutions
  • Change Management Implementation

Testing

  • Application Testing
  • Automation Testing
  • Performance testing

Run and Optimize

  • Application Support
  • Release management
  • UI Upgrades - Classic to Lightning module transfer

Salesforce Bootcamp

While one-time implementations handle the migration in the short-term, it is essential for organizations to build their army of salesforce certified professionals to ramp up their CX enabled ecosystem.

Cloudtaru’s Salesforce Bootcamp is a one-of-a-kind solution designed for organizations to augment their team’s skills across various Salesforce modules. Subject matter experts and senior salesforce consultants engage with young professionals and newly joined candidates over a 3-month period to impart hands-on, practical and experiential learning to help transform them into industry ready professionals.

Industry-Ready in 3-Phases

Phase 1

The Foundation

  • Basics of admin and functional modules
  • 100+ tasks in Apex and Visualforce basics
  • Basics of Agile and Scrum
  • Project overview and foundations
Phase 2

The Moulding

  • Sales, service, community cloud
  • 50+ user stories in each project
  • Intermediate Apex, Visualforce and LWC tasks
  • Live coding sessions

Phase 3

The Sprint

  • Daily stand-up calls and sprint demos
  • 100+ project assignments
  • Individual assessment, mocks interviews, and review
  • Trailhead and super badge modules in Apex, Sales Cloud, and Service Cloud

Case Studies

Solution Highlights

  • Developed an integrated portal for sales reps, account executives, and the senior management to track opportunities by verticals, regions, products, and services.
  • A custom dashboard for a centralised view of customer purchases, subscriptions, usage rates and business benefits was created.
  • A community engagement platform with rich engagement experience through Salesforce Community was enabled to publish product updates, feature releases and to collect customer feedback.

Key Business Outcomes

  • 20% increase in Sales Conversion Rates
  • 15% increase in CSAT Scores

Blog Articles

Salesforce Deployment for a large program – Retrospective Insight

Salesforce Deployment for a large program – Retrospective Insight

I never imagined that deployment would take any longer than a weekend until I was part of one such project where it took way longer measured by any standards. These days, with the advent of CI/CD tool...

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Expertise

  • Customer Experience
  • System Integration
  • Intelligent Business Solutions
  • Productised Solutions

About Us

Careers

Blogs

Services

  • AI and Automation
  • Salesforce
  • Cloud Computing
  • Microsoft Enterprise Solutions
  • AR/VR
  • Quality Assurance

Contact Us

  • +91 40 23307939
  • info@cloudtaru.com

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